About the author
Ziyad Akmal is an Engineering Manager of CRM applications at Elastic. He leads an engineering team that supports Sales, Service, Marketing, and Partner Operations, focusing on enabling internal stakeholders through the adoption of new technologies, including agentic AI. He is responsible for shaping the application ecosystem by introducing innovative capabilities and delivering solutions that advance both productivity and operational effectiveness.
Author's articles
February 13, 2026
AI agents that perform actions: Automating IT requests with Agent Builder and Workflows
Using Elastic Agent Builder and Workflows to create an AI agent that automatically performs IT actions, such as laptop refreshes.