About the author
Sri Kolagani is the Director of CRM Applications at Elastic. He oversees strategic vision, architecture, and execution of the CRM system within Elastic's IT organization. He focuses on enabling the enterprise with innovative and emerging technologies by introducing new capabilities and applications into the ecosystem, identifying areas for improvement, and boosting workforce productivity. Prior to joining Elastic, Kolagani held senior leadership positions across financial services, payments, healthcare, and cloud computing.
Author's articles
February 13, 2026
AI agents that perform actions: Automating IT requests with Agent Builder and Workflows
Using Elastic Agent Builder and Workflows to create an AI agent that automatically performs IT actions, such as laptop refreshes.